Privacy Policy

1. Information We Collect

To provide efficient and personalized services, Equinz collects both personal and non-personal data from clients, suppliers, employees, and website visitors.

a. Personal Information

We may collect the following personal details when you engage with our services:

• Full name

• Email address

• Phone number

• National ID or Iqama number (where required for compliance)

• Company name and business details

• Physical address

• Job title and employment details

• Bank account or payment information

b. Non-Personal Information

Equinz may collect general, non-identifiable data for analytical purposes. This includes:

• Browser type and version

• IP address

• Operating system

• Pages visited on our website

• Date and time of access

• Referring websites or URLs

2. How We Use Your Information

We collect information to operate with precision and to serve our customers and partners efficiently. Equinz uses your data for the following purposes:

• To deliver equipment rental services safely and reliably

• To process requests related to steel fabrication or transport operations

• To manage and deploy manpower resources based on client requirements

• To fulfill contractual obligations with clients or suppliers

• To manage billing and financial transactions

• To improve our internal operations and service delivery

• To respond to your inquiries or feedback

• To comply with legal and regulatory obligations within Saudi Arabiam

3. Data Sharing and Disclosure

Equinz does not sell, rent, or trade personal data to third parties. However, we may share your data with trusted entities under the following circumstances:

• With government authorities or regulatory bodies when legally required

• With third-party service providers who support our operations such as logistics companies, IT partners, or manpower consultants

• With banks and financial institutions for secure payment processing

• With legal representatives or law enforcement in case of disputes or legal obligations

• During a merger, acquisition, or transfer of company assets, subject to confidentiality agreements

All third parties who receive access to your data are obligated to keep it secure and use it only for authorized purposes aligned with our services.

4. Data Storage and Retention

Equinz stores your personal data securely in both electronic and physical formats. We implement strong security measures including encryption, password protection, and restricted access to safeguard data from unauthorized access or misuse.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Once your data is no longer needed, we dispose of it using secure deletion methods or through safe physical shredding, where applicable.

5. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience. Cookies are small files that store information on your browser and help us understand user preferences and behaviors. You can control the use of cookies through your browser settings.

Additionally, we use web analytics tools to gather statistical data about website usage patterns. These tools help us improve our digital presence and provide a better user experience. The data collected is not used to identify individual users and remains anonymous.

6. Your Rights and Choices

Equinz values transparency and gives users control over their personal data. Depending on applicable laws in Saudi Arabia, you may have the right to:

• Request access to your personal data

• Request corrections to any inaccurate or outdated data

• Request deletion of your personal data under certain circumstances

• Withdraw consent where processing is based on consent

• Object to processing based on legitimate interest

• Request restriction of processing in certain cases

To exercise any of the above rights, you may contact us at the contact details provided below. We will review and respond to your request within the time limits prescribed by law.

7. Security Measures

Equinz takes data security seriously. We employ physical, electronic, and managerial measures to ensure that your personal information is protected at all times. These measures include:

• Secure servers with encrypted storageAdvance payments or deposits may be required based on service type and scope.

• Firewalls and antivirus systems

• Role-based access controls for sensitive information

• Regular employee training on data protection

• Monitoring of systems to detect unauthorized access

Despite our best efforts, no system is entirely immune to security threats. However, we continually update our processes and technology to meet industry best practices and protect your information.

8. Children's Privacy

Equinz does not knowingly collect or process data from individuals under the age of 18. If we discover that we have collected personal information from a minor without verified parental consent, we will delete that data promptly.

9. International Data Transfers

Equinz maintains insurance coverage for its operations, including general pabipty and equipment insurance. However:

Although Equinz operates primarily within Saudi Arabia, some of our service providers or cloud-based systems may be located in other jurisdictions. Where international data transfers occur, we ensure that your personal information is transferred with adequate safeguards and in compliance with applicable laws.

10. Changes to This Privacy Policy

Equinz may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business operations. We encourage you to review this policy periodically for any updates. The effective date at the bottom of this page indicates the latest revision.

Your continued interaction with our services after any changes means that you accept the revised policy.